RESPONSIBILITIES:Manage requests from internal and external clients and resolve it on company system; Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed; Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner; Conduct root-cause analysis for technical issues in coordination with other technical teams;Maintain accurate customer documents and prepare reports for all issues and resolutions;Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes;Assist to draft technical documents, manuals, resolution steps, training materials, and technical support FAQs;REQUIREMENTS:– Bachelor’s degree in IT field or related majors– No required experience; experience in customer services/ technical support/ troubleshooting in the telecom

Main Duties:-  Researching and identifying sales opportunities, generating leads, target identification and Classification-  Reaching out to new customers in Vietnam and different regions;-  Understanding the client requirements and collaborate with other parts of Company to ensurethe client requirements are met or exceeded;-   Maintaining relationship with all potential and existing corporate clients;-   Ensuring proper servicing and after sales support to client. Requirements:– Major in Sales, English, Marketing or relevant field is preferred.– 1 year of B2B sales experience. Sales experience in telecom industry is an advantage.– Having knowledge in Telecom/ IT industry is an advantage– Good writing and communication skills in Vietnamese, English or other language skills are an advantage (Chinese/Russian/Japanese/..)– Proactive, Time-management and independent thinking skills Benefits:– Attractive salar