![](https://images.pexels.com/photos/4050347/pexels-photo-4050347.jpeg?auto=compress&cs=tinysrgb&w=1260&h=750&dpr=2)
2023/07/06
RESPONSIBILITIES:
- Manage requests from internal and external clients and resolve it on company system;
- Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
- Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
- Conduct root-cause analysis for technical issues in coordination with other technical teams;
- Maintain accurate customer documents and prepare reports for all issues and resolutions;
- Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes;
- Assist to draft technical documents, manuals, resolution steps, training materials, and technical support FAQs;
REQUIREMENTS:
– Bachelor’s degree in IT field or related majors
– No required experience; experience in customer services/ technical support/ troubleshooting in the telecom industry is an advantage
– Knowledge of Linux and Windows
– Good command of written & verbal English (Business level)
– Good communication skills: communicate clearly to both technical and non-technical people
– CCNA certificate holder and/or networking experience is an advantage
– Customer-centric mindset, attention to details, problem-solving abilities
– English CV
BENEFITS:
● Salary: Attractive salary package
● 15 annual leave days
● Team building activities held monthly and quarterly
● Social, health and unemployment Insurance following Government policy
● Year-end bonus
Work location: you can choose to work at either HCM Office - 176 Nguyen Van Thuong Str., Ward 25, Binh Thanh Dist., or Da Nang Office - Da Nang Software Park, 02 Quang Trung Str., Hai Chau Dist.
APPLY: Kindly send your CV/Resume to: hr@iptp.vn
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