RESPONSIBILITIES:

• Manage requests from internal and external clients and resolve it on company system;
•  Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
•  Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
•  Conduct root-cause analysis for technical issues in coordination with other technical teams;
• Maintain accurate customer documents and prepare reports for all issues and resolutions;
• Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes;
• Assist to draft technical documents, manuals, resolution steps, training materials, and technical support FAQs;

REQUIREMENTS:

– Bachelor’s degree in IT field or related majors
– No required experience; experience in customer services/ technical support/ troubleshooting in the telecom industry is an advantage
– Knowledge of Linux and Windows
– Good command of written & verbal English (Business level)
– Good communication skills: communicate clearly to both technical and non-technical people
– CCNA certificate holder and/or networking experience is an advantage
– Customer-centric mindset, attention to details, problem-solving abilities
– English CV

BENEFITS:

● Salary: Attractive salary package
● 15 annual leave days
● Team building activities held monthly and quarterly
● Social, health and unemployment Insurance following Government policy
● Year-end bonus

Work location: you can choose to work at either HCM Office - 176 Nguyen Van Thuong Str., Ward 25, Binh Thanh Dist., or Da Nang Office - Da Nang Software Park, 02 Quang Trung Str., Hai Chau Dist.

APPLY: Kindly send your CV/Resume to: hr@iptp.vn